1. Overview
All payments made to Orbitova are final. This policy defines the limited circumstances under which refunds may be granted.
2. Free Plan
No payment required. No refunds applicable.
3. Paid Plans — Refund Policy
All paid subscriptions are non-refundable except under the conditions listed below.
- Duplicate or accidental payments
- Service is completely inaccessible due to a verified technical issue
- Service is materially different from what was described at the time of purchase
4. Non-Refundable Cases
- Change of mind after purchase
- Partial or non-usage of the service
- Incorrect plan selection
- Failure to cancel before renewal
- Add-ons (extra members, storage, organizations)
- Accounts suspended for Terms of Service violations
5. Refund Requests
To request a refund, contact hello@orbitova.in within 7 days of the transaction with the following details:
- Subject: "Refund Request — [your email]"
- Your account email
- Payment ID (from billing history)
- Reason for the request
All requests are reviewed on a case-by-case basis.
6. Refund Processing
- Approved refunds are processed within 5–10 business days
- Refunds are issued to the original payment method via Razorpay
- Applicable taxes (GST) may not be refundable as per Indian regulations
7. Subscription Cancellation
- You may cancel your subscription at any time
- Cancellation prevents future billing
- No refunds are issued for the current billing period
8. Disputes
If you believe a charge was made in error, contact us at hello@orbitova.in before initiating a chargeback. Unauthorized chargebacks may result in account suspension.